Updated 16 May 2025
Q: Does Kelton Cookware Kitchen System offer refunds?
A: Unless purchased at a clearance rate (60% or more off the full price), our goods are sold subject to a 30-day money-back guarantee and in some cases, an additional money back guarantee period or a risk-free trial period may be agreed with you. This is only applicable to products bought online, through our call centre or during Live Events (this does not apply to products you purchase from a retailer).
Please refer to paragraph 3 of our Terms and Conditions to find out when and how you can return a purchase and receive reimbursement.
Q: What if my product was received damaged or faulty?
A: You are entitled to a replacement, repair or refund if you receive your product damaged or faulty. For more information, please refer to paragraph 4 of our Terms and Conditions.
Q: If I bought a Kelton Cookware Kitchen System in store, am I able to return it?
A: Unfortunately, if you bought a product directly from a retail store (both in-store or via their website/online platform) you are unable to return it to us. If the product is damaged or faulty, it must be returned to the retail store and is subject to the store’s return policy.
Q: I have sent my product back, when will I see the refund?
A: Once the goods are returned to the warehouse, please allow 7-14 days for this to be actioned and processed back to your card.
Q: What do I do with RMA number?
A: Put your return authorisation number (RMA) on the inside and outside of the package for clear identification at the warehouse. Please do not write your RMA on the original product packaging.
Q: Do I have to pay for return shipping?
A: Yes, it is your responsibility to pay for return shipping of the product if you decide not to keep it.
1 x Detachable Insta Power Grip Handle, 2 x Frying Pans – 18cm & 24cm, 2 x Saucepans – 16cm & 20cm, 1 x 20cm Glass Cook & Look Lid, 4 x Silicone Storage Lids – 16cm, 18cm, 20cm & 24cm, 8-Piece Slicer Set
PLUS, Bonus Gifts – 1 x 24cm Easy Cooking Pot, 1 x Stainless Steel Swing Sieve, 1 x 24cm Glass Lid, 1 x 28cm Wok, 5 x pan protectors
1 x Mandolin Slicer Lid, 5 x Slicing Inserts, 1 x Slicer Insert Storage box, 1 x Peeler
Teal Blue, as shown.
Yes, a 12-month Manufacturer’s Warranty.
No. Place the lid on the pot once it has cooled down. Do not use the Storage Lids in the freezer.
Up to 250° Celsius. This excludes the Easy Pour Pot with fixed handles, the Instant Release Power Grip Handle and the Lids which are not oven-safe.
Yes, the Evernon coating is free from harmful chemicals like PFAS, PTFE, PFOS and PFOA.
Use Hot water and a non-abrasive sponge or soft nylon brush. Do not use steel wool or scouring pads. Should dark deposits form on the coating due to high temperatures soak the pan in hot water and remove the deposits carefully with a soft nylon brush or a soft cloth. Kelton Cookware is dishwasher safe, but to preserve the benefits and functions of the cookware, we recommend cleaning it by hand with detergent and warm water. Cleaning in a dishwasher may lead to a reduction in the non-stick properties caused by aggressive detergents.
